Your questions answered

Welcome to our frequently asked questions section. We've gathered some of the most common inquiries about our handcrafted organic skincare and soy candles to help you find the information you need quickly and easily.

Common questions about our products

We pride ourselves on creating high-quality, organic products. Find answers to common questions about our body butters, balms, creams, and candles below.

Are your products safe for babies?
Yes, some of our products are specifically formulated and approved for children. We even have a 1-year-old product tester!

I have sensitive skin and break out in a rash. Will these products help?
Yes, we have special formulations designed to help with sensitive skin and to reduce the likelihood of rashes.

Do you use essential oils in everything?
No, we don't. Sometimes your skin needs nourishment more than it needs the extra added scent from essential oils in a body butter.

What makes your products special?
All our products are individually handcrafted in small batches (20-40 at a time, depending on jar size) and carefully made with love and dedication.

How will I receive tracking information?
We will provide tracking numbers for all orders, which will be sent directly to your email address.

What is your return policy?
If you need to return an item, please send an email to [[email]] and we will sort it out for you. Our customers are like family to us.

What new products are you planning to add?
We are excited to be launching new items as we grow! Look out for nappy rash cream, aftershave/skin soothe cream, beard care balms, lip balms, and more soy wax melts and candles.

Discover the Hannah&Co difference

We hope these answers provide clarity and build your confidence in Hannah&Co Gothic Skin Rituals. Experience the dedication and quality in every product.