Refund policy

Your satisfaction is important to us. If your product arrives damaged during transit, please provide proof of damage, and we will happily offer a replacement. In the rare event of a skin issue with one of our products, we are committed to offering a full refund. We will also work to understand the cause and, if possible, reformulate the product to better suit your needs. Please contact us at info@gothicskinrituals.co.nz to initiate a return or exchange.