Terms & conditions
Welcome to Hannah&Co Gothic Skin Rituals. We're delighted to have you. Please take a moment to review our terms and conditions to ensure a smooth and satisfying shopping experience.
Returns and exchanges
Your satisfaction is important to us. If your product arrives damaged during transit, please provide proof of damage, and we will happily offer a replacement. In the rare event of a skin issue with one of our products, we are committed to offering a full refund. We will also work to understand the cause and, if possible, reformulate the product to better suit your needs. Please contact us at [[email]] to initiate a return or exchange.
Order processing & shipping
We aim to get your handcrafted goodies to you as quickly as possible. Orders placed before 2pm will be packaged and dropped off at the courier depot the same day. Orders placed after 2pm will be dropped off the next business day. Shipping typically takes 2-4 days, though this may vary depending on public holidays and weekends. We use reliable courier services to ensure your items arrive safely.
Privacy policy
Protecting your personal information is a top priority at Hannah&Co Gothic Skin Rituals. All your personal details, including names and addresses, are stored securely in our website's address book. Only authorised personnel have access to this information, and we guarantee that your personal data will not be shared with any third parties. Your trust is paramount to us.
Important information & disclaimers
To ensure your complete satisfaction and safety, please always read the product descriptions carefully before making a purchase. All our products are handcrafted with organic ingredients. We maintain strict hygiene standards, using separate bowls and mixing equipment for each product to ensure safety and sanitation. If you have any questions about specific ingredients or product suitability, please don't hesitate to contact us at [[email]].